Mobile - border bottom

Video visits on Cedars-Sinai Connect

Best Hospitals; U.S.News;Honor roll 2023-2024

#1 in California*

*Tied for #1 ranking

Virtual video visits made easy

Cedars-Sinai Connect gives you access to the best care right at your fingertips, allowing you to easily communicate with a provider through video chat. Created with your experience in mind, you can now seamlessly access video visits directly from the app, allowing you to receive the same top-quality care as you would with an in-person visit.

Connecting to your video call after joining your visit

  • 1

    Enable camera for video

    In the visit chat, your provider will request a video call. You can tap to ‘Join’ from inside the chat or, if you’re outside of the chat, a pop-up will appear which you can tap to enter the video call.

    On your first video call, you’ll be prompted to allow access to your phone’s camera. This allows your provider to see you during the video call.

  • 2

    Allow microphone for audio

    Next, you’ll be asked to allow access to your microphone. This ensures clear and uninterrupted communication during your call. Check that your settings are correct by going to Settings in the app and making sure microphone and camera are toggled to ‘On.’

  • 3

    Make sure your camera and microphone are working

    Before meeting with your provider, you can use the waiting room to check that your camera and microphone are on and working.

  • 4

    Tap ‘Join’ to enter the call

    After configuring your settings, you’ll be dropped into a lobby where you can make sure that your video and camera are working. When you’re ready, you can accept your call and join your provider in the video chat.

  • 5

    Questions? We can help

    Connection errors can occur, often due to poor cellular network or WiFi connectivity. If you encounter an issue, try these steps:

    • Try rejoining the call from a call banner or within the chat. Tap the widget that is sent to reconnect.
    • Restart the app and try reconnecting from the call banner or within the chat with your provider.
    • Reach out to your provider by sending a message if you still encounter issues.
    • Contact CS Connect support at 323-471-0954 if problems persist.


  • Why do you need access to my device’s camera?
    Plus sign

    Access to your camera is essential for using the video chat feature. By enabling your camera, you can engage in face-to-face communication with your Cedars-Sinai provider during online visits and improve the quality of your conversation.

    Why do you need access to my device’s microphone?
    Plus sign

    Microphone access is necessary to capture audio during video calls. That way, you can discuss your concerns, symptoms, and questions effectively.

    Is my privacy protected during video calls?
    Plus sign

    Yes. Your privacy and security are our top priority. We employ advanced encryption protocols to safeguard all video and audio data transmitted during calls. You also have full control over your camera and microphone settings and can grant or revoke access whenever you’d like.

    Can I disable camera and microphone access when I’m not using the video chat feature?
    Plus sign

    Yes. We respect your preferences and allow you to customize your privacy settings. You can easily disable camera and microphone access when not actively using video chat. Note that if you revoke access in between video visits, you’ll be prompted on your next video visit to turn these settings back on so that you’ll be able to access your call.

  • Do video calls require cellular data usage?
    Plus sign

    Yes. We recommend using a stable Wi-Fi connection to minimize data usage and ensure optimal call quality. You can also make video calls using your cellular data depending on your individual preferences and network capabilities.

    How can I troubleshoot camera or microphone issues during video calls?
    Plus sign

    Don’t worry! You can reach our dedicated support team at (323)471-0954 and they will be available to assist you with any technical questions.

    Can I chat with a provider through text instead of video?
    Plus sign

    Allowing access to your video will let you meet your provider “face-to-face” and may also help the provider to diagnose you. Also, some state laws require that a portion of your visit be done by video and some insurers require a video visit before they will cover it, which lowers your your out-of-pocket costs.